Shipping and Return Policy

Shipping Policy

Order Processing Time:  The World Service Office (WSO) requires 3-5 days to process an order. Typical delivery times for domestic orders are 7–10 days via USPS. However, the USPS states that they can take up to six weeks to deliver if necessary. International orders may take longer. If you have not received your order four weeks after the date you placed it, please email sanon@sanon.org or call 800.210.8141.

Shipping Charges: On occasion, the WSO will need to adjust charges on an order to cover the actual cost of shipping and handling. A representative may contact you to discuss your shipping costs. If additional payment is required to cover shipping costs, we will contact you to request payment. If payment is not received within 30 days, the order will be cancelled and payment returned to you.

Shipping to International Locations: Canadian orders will be shipped by USPS International unless Priority service is requested (additional charges will apply). Orders to other international locations will be shipped by the best-available method.

Rush Orders: Additional fees apply for expedited orders. In addition to the actual cost of the overnight or second-day delivery service, rush orders are assessed an additional $5.00 handling charge.

Local Orders: Buyers in the Nashville, Tennessee area may elect to pick up orders at the WSO or arrange for a WSO staff member to deliver orders. A handling fee is assessed for local orders that are picked up at the WSO or delivered by WSO staff.

 

Return Policy

S-Anon International Family Groups, Inc. will accept returns of stock literature items without a restocking fee. All items must be returned in new condition and within 14 days after receipt of merchandise. The buyer is responsible for all return shipping fees.

The WSO may replace literature items that are damaged in transit. The buyer must notify the WSO within 14 days after receipt of merchandise. The buyer is responsible for all return shipping fees.

Please call the WSO at 800.210.8141 to confirm that your merchandise will be accepted for return.